Privacy Policy

Information We Collect

When you interact with Ciralent, we collect different types of information. Some you give us directly, and some we gather automatically as you use our site.

Information You Provide

• Contact details when you reach out through our forms (name, email, phone number)
• Account information if you create a profile on our platform
• Communication preferences and learning interests
• Financial information for payment processing, handled by secure third-party processors
• Feedback and survey responses you choose to share

Information We Collect Automatically

• Browser type, device information, and operating system
• IP address and general location data (city level, not precise)
• Pages you visit and how long you spend on them
• Referring websites and search terms that brought you here
• Technical data like screen resolution and browser settings

How We Use Your Information

We're not in the business of collecting data just because we can. Everything we gather serves a specific purpose related to providing you with better educational resources about stock market fundamentals.

• Responding to your inquiries and providing customer support
• Sending educational materials you've requested or signed up for
• Processing enrollments and managing your account access
• Analyzing website usage to identify what content resonates most
• Preventing fraud and maintaining platform security
• Complying with legal obligations under Canadian law
• Sending occasional updates about new courses or features (you can opt out anytime)

Data Storage and Security

Your information lives on secure servers located in Canada. We use industry-standard encryption protocols and regularly update our security measures. But let's be honest—no system is completely bulletproof, and we won't pretend otherwise.

What we do promise is that we take reasonable precautions: encrypted connections, access controls, regular security audits, and employee training on data protection. Our team only accesses your data when necessary to provide services or fix technical issues.

Sharing Your Information

We don't sell your personal information. Period. That's not our business model, and frankly, we think it's sketchy when companies do.

We do share limited information with trusted service providers who help us operate:

• Payment processors that handle transactions securely
• Email service providers for sending course updates and communications
• Cloud hosting services where our platform lives
• Analytics tools that help us understand how people use our site
• Customer support software to track and resolve your questions

All these partners are contractually obligated to protect your data and can only use it for the specific services they provide to us. We also might share information if required by Canadian law enforcement or regulatory authorities—but only when legally compelled to do so.

Your Rights Under Canadian Law

PIPEDA gives you several rights when it comes to your personal information. Here's what you can do:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide it within 30 days, usually in a readable digital format. There's no fee unless your request is exceptionally complex or repetitive.

Correct Inaccuracies

If something we have on file is wrong, let us know. We'll update it promptly. You can often do this yourself through your account settings, but we're happy to help if needed.

Request Deletion

You can ask us to delete your personal information. We'll comply unless we have a legitimate reason to keep it—like outstanding financial obligations, legal requirements, or ongoing disputes. When we do delete data, we make sure it's gone from active systems and backups.

Withdraw Consent

You can withdraw consent for us to use your information at any time. Just know that this might affect our ability to provide certain services. For example, if you withdraw consent for us to email you, we can't send course updates.

Lodge a Complaint

If you're not satisfied with how we handle your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or through their website.

Cookies and Tracking

Like most websites, we use cookies. These are small text files that help us remember your preferences and understand how people navigate our site.

You can disable cookies in your browser settings, though this might break some functionality. We use both first-party cookies (set by us) and third-party cookies (from analytics services). None of them contain personally identifiable information on their own.

Children's Privacy

Our services are designed for adults interested in learning about stock market investing. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it immediately.

Parents or guardians who believe we might have information about their child should contact us right away so we can address the situation.

Changes to This Policy

We'll update this privacy policy occasionally as our services evolve or regulations change. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the new terms take effect.

Minor updates—like fixing typos or clarifying existing practices—won't trigger notifications. The "Last Updated" date at the top tells you when we last modified this document.

Data Portability

If you want to take your data elsewhere, we'll provide it in a commonly used format. This includes your account information, learning progress, and communication history. Just send us a written request, and we'll process it within 30 days.

Third-Party Links

Our website sometimes links to external resources—news articles, research papers, or financial tools. We're not responsible for the privacy practices of these other sites. When you click away from Ciralent, their policies apply, not ours. Always check their privacy statements before sharing personal information.